
ConnectWise Consulting That Actually Solves Problems
Tired of generic ConnectWise training that doesn’t translate to your day-to-day?
So am I.
As a hands-on ConnectWise consultant for MSPs, Pro AV, and Security teams, I’ve sat through the same high-level sessions that dance around your real issues. No clear answers. No real fixes. Just “it depends.”
That’s not what you’ll get here.
My ConnectWise consulting approach is practical, direct, and tailored to how your business actually works. I dig into your workflows, uncover what's slowing your team down, and give clear, example-based solutions you can implement right away.
This isn't months of vague calls with no progress. From day one, we’re solving real problems - optimizing procurement, streamlining project delivery, tightening billing, and making ConnectWise work for your business (not the other way around).
Whether you're cleaning up your setup or scaling for growth, I’m here to get in the weeds with you - and get your team running smoother, faster, and with less stress.
You’ve grown your MSP or AV business past the founder stage.
You’ve hired a team.
Maybe even brought on consultants in sales, marketing, or finance.
But deep down, you know something still isn’t working.
Projects are stuck. Procurement is slow. Invoices are a mess. And everyone complains about ConnectWise — or worse, avoids using it entirely.
This isn’t a marketing problem. It’s not just a sales issue. What you’re feeling is operational drag — and no amount of duct tape will fix it.
That’s where I come in.
As a seasoned ConnectWise consultant, I help you dig deep into the root causes of your inefficiencies. Not just the symptoms. I work directly with your operations, finance, and procurement teams to build clear, streamlined workflows in ConnectWise that people actually use — and that actually work.
My ConnectWise consulting programs are built around one goal: getting you to a Run State. That means:
Everyone on your team knows their role and responsibilities
Workflows are consistent, documented, and automated where it counts
Procurement, billing, and project delivery run like clockwork
ConnectWise becomes a powerful asset, not a daily frustration
It’s not about adding more complexity. It’s about reducing friction, improving visibility, and finally getting the value you were promised from your PSA.
You’ve built something good. Now it’s time to make it scalable.
I Understand Your Challenges
Your success with ConnectWise is MY priority.
Proven Track Record in Process Improvement
I have successfully improved efficiency for numerous Owner-led businesses. Built for growing teams and hands-on leadership — not Fortune 500 red tape.
Over 10 Years of Experience
My approach is based on years of experience in process improvement and software optimization.
Is your ConnectWise system underperforming?
Let’s Fix IT
1:1 Consulting
Maximize efficiency with personalized consulting on Connectwise PSA and CPQ. Tailored to your specific needs, our sessions provide the insights and tools needed to optimize your operations swiftly.
online courses
Master Connectwise PSA and CPQ at your own pace with our comprehensive online courses. Designed for Managed Service Providers and AV Installers, these courses offer actionable insights and practical steps to optimize your operations, all from the comfort of your home or office.
What people are saying.
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I began working with Connectwise in 2021, and it was only thanks to Monica that I was able to understand Connectwise well enough to make a significant contribution to my company's work. Monica has been an indispensable consultant whenever we need to implement new features, resolve complex issues, and more. Her expertise and dedication have been invaluable to our success.
— Team Member at hitplay Technolgies Inc.
Toronto, Canada -
"Her response time is incredibly quick, and the accuracy is spot on. [Her recorded, step-by-step Loom walkthough] videos are also fantastic for reviewing later. Thanks!"
— Team member at Sunco Comunication & Installaion Company
Edmonton, Canada -
Our experience was great and we would not have been able to pull off our implementation without Monica. Cabco was very impressed with Monica's knowledge of the ConnectWise product. The Mozaruk team's experience with advanced tools, such as AI and custom training modules, highlighted their high level of professionalism. Monica's upbeat, positive attitude further enhanced our fantastic experience!
— Cabco Commncations Group