I'm a process improvement consultant helping Professional AV, MSP, and Security companies get their systems out of chaos and into clarity.

CONNECT WITH MONICA

IMPROVE 1% EVERY DAY

IMPROVE 1% EVERY DAY

HOW IT ALL STARTED

Allow me to introduce myself!

I’m Monica - a process improvement consultant with a background in supply chain, procurement, and getting messy systems to finally make sense.
Before I started consulting, I worked in global operations roles at companies like Dyson and Whirlpool, where I learned the power of clean processes, smart systems, and clear communication.
Now, I bring that same mindset to MSPs, AV integrators, and Security companies who are tired of fighting with their PSA tools and just want things to run better.
When I’m not deep in workflows and reporting logic, you’ll probably find me skiing, biking, birding, or helping another ambitious business owner get out of reactive mode and into a solid run state.

Testimonials

  • Responsive, Insightful, and Solution oriented

    “From the moment we started working with Monica, it was clear we were in excellent hands. She led the onboarding and implementation of our new software with a level of professionalism, knowledge, and care that immediately put our team at ease.

    Monica took the time to truly understand how our business operates - not just what we needed the software to do, but how we needed it to work for us. Her expertise with the platform was obvious, but what stood out even more was her ability to translate that knowledge into real-world solutions that aligned with our goals.

    She guided us through the entire onboarding process with patience and clarity, making sure every employee was comfortable with the system. Even when things got complex, Monica never made us feel rushed or overwhelmed - she was always there to support us and provide thoughtful, actionable guidance.  If she didn't know the answers, she would take it away to research and come back with a solution.

    Coming up to two years since we've been using Connectwise, Monica continues to be a go-to resource for us. Whether we run into the occasional system glitch or need help with a new process, she remains responsive, insightful, and solution oriented. When the standard reporting features in CW didn’t quite meet our needs, Monica built custom reports that gave us the visibility and control we were missing.

    Having Monica on our side has made a lasting impact on our business. She’s more than a consultant - she’s a trusted partner who’s consistently gone above and beyond.”

    - 360 Advanced Security Corporation


  • Sharing Best Practices

    “We worked with Monica to streamline how we were using Connectwise CPQ. Monica had great knowledge of the platform and meaningful insights on how different companies are utilizing certain feature sets, which helped us make decision on how we would like our CPQ to function.”

    - Mycelium IT

  • Fast, Effective and Accurate

    "Her response time is incredibly quick, and the accuracy is spot on. Her recorded, step-by-step Loom walkthough videos are also fantastic for reviewing later. Thanks!"

    - Sunco Communications

  • Professional, Upbeat, and we couldn't have done it without her

    "Our experience was great and we would not have been able to pull off our implementation without Monica. Cabco was very impressed with Monica's knowledge of the ConnectWise product. The MOZARUK’s team's experience with advanced tools, such as AI and custom training modules, highlighted their high level of professionalism. Monica's upbeat, positive attitude further enhanced our fantastic experience!"

    - Cabco Communications

  • Indespensible and Dedicated

    "I began working with Connectwise in 2021, and it was only thanks to Monica that I was able to understand Connectwise well enough to make a significant contribution to my company's work. Monica has been an indispensable consultant whenever we need to implement new features, resolve complex issues, and more. Her expertise and dedication have been invaluable to our success."

    - hitplay Technologies Inc.