Hi, I’m Monica Ozaruk — an independent ConnectWise consultant helping MSPs and AV integrators get out of the chaos and into a run state.

With a background in supply chain, operations, and ERP systems (hello, SAP!), I’ve spent the last five years deep in the weeds of ConnectWise consulting - optimizing procurement, project workflows, inventory, and financial reporting inside ConnectWise Manage and Sell. I specialize in helping teams use what they already have more effectively, so you don’t need another tool - you need a better process.

I’ve worked with MSPs and Professional AV Installers across North America and Europe to:

• Clean up messy procurement and inventory processes

• Build scalable purchasing workflows

• Train internal teams for long-term success

• Turn their PSA into a source of truth (not frustration)

Most of my work is remote, but I’ve been known to jump onsite to get my hands dirty when a project needs it. Whether you're a small MSP or Pro AV Team trying to build your ops playbook or a larger team needing help with data, approvals, and reporting - I've got you.

If you’re looking for no-fluff, high-empathy ConnectWise consulting that’s as strategic as it is practical, you’re in the right place.